Refund policy

Breatheasy Refund Policy

At Breatheasy, we’re committed to supporting your journey to a smoke-free life. While we strive to deliver high-quality, effective products, we understand there may be rare cases where a return is necessary.

Refund Eligibility

Refunds are considered on a case-by-case basis for:

Damaged or defective items upon arrival
Incorrect or incomplete orders

To be eligible:

You must notify us within 7 days of receiving your order
Items must be unused and in original packaging
Proof of purchase is required
Non-Refundable Items

Used products
Free gifts, samples, or bonus items
Shipping costs (unless due to our error)

How to Request a Refund

Contact us at customerservice@breatheasyph.com with your order number, photos (if applicable), and a description of the issue.

Our support team will review your case and respond within 2 business days.
If approved, we’ll provide return instructions and issue a refund to your original payment method once the item is received and inspected.

Late or Missing Refunds

If you haven’t received your refund:

Check with your bank or credit card company—it may take a few days to process.
Still no luck? Reach out to us directly and we’ll look into it.
Questions?

We're here to help at customerservice@breatheasyph.com